Brother has confirmed an issue that is affecting many of the company’s printers on devices running Microsoft’s Windows 11 operating system. Printers may not be detected correctly by the operating system if the printer is connected to the device via USB, according to Brother. Brother recommends using a different connection method, if available, to resolve the issue. Printers may support connections via Wi-Fi or other ports, e.g. printer ports and not USB.

Brother: Windows 11 printer connection issue

Brother is currently checking the compatibility of its laser printers and inkjet printers with Microsoft’s Windows operating system.

We are currently checking the compatibility of Brother product with Windows 11. For more information, see the Product Support List below. We update this list regularly.

Depending on your model, you may not be able to connect your Brother machine to a Windows 11 computer using a USB cable.

The list of products that may be affected by the issue has been posted to the Support page. Here is the list of printer models that may refuse to work with Windows 11 if connected via USB:

DCP-B7500D, DCP-B7535DW, DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W(XL), DCP-J572DW, DCP-L2531DW, DCP-L2535D , DCP-L2535DW, DCP-L2550DW, DCP-L3510CDW, DCP-L3551CDW, DCP-L5500D, DCP-L5600DN, DCP-T220, DCP-T310, DCP-T420W, DCP-T510W, DCP-T520W, DCP-T710W, DCP-T720DW, DCP-T820DW, DCP-T825DW, HL-B2000D, HL-B2080DW, HL-L2310D, HL-L2335D, HL-L2350DW, HL-L2351DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2385DW, HL-L2386DW, HL-L2395DW, HL-L3210CW, HL-L3230CDN, HL-L3230CDW, HL-L3270CDW, HL-T4000DW, MFC-B7715DW, MFC-J1010DW, MFC-J1300DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW, MFC-J4340DW(XL), MFC-J4440DW, MFC-J4540DW(XL), MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L3710CW, MFC-L3735CDN, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T810W, MFC-T910DW, MFC-T920DW, MFC-T925DW

The company published two support pages, one for laser printers and one for inkjet printers, which it will update regularly with status updates. Brother is analyzing several of its printing applications, including Presto! PageManager, Presto! ImageFolio, PaperPort, and BookScan&WhiteBoard Suite as well to find out if these are fully compatible with Microsoft’s Windows 11 operating system.

Brother users may also receive the error “Cannot print to the USB printer” when using the USB Connection Repair Tool. Other programs may also display error messages after upgrading to Windows 11 when trying to print or communicate with the installed printer. The list has been published here.

Device Settings Tool
Paper Size Setup Tool
Distributed Print Tool
Special ID Setting Tool
Wireless Setup Wizard
P-Touch Editor 5.4
Update Software
Transfer Manager
Transfer Express
Template Settings
Printer Setting Tool

Our colleagues over at Deskmodder managed to resolve the issue by disconnecting the USB connection, removing all drivers and the printer itself using the Device Manager, restarting Windows 11, installing drivers anew and connecting the printer again via USB.

Microsoft has not acknowledged the issue officially yet.

Now You: which printers do you use? did you notice any issues lately? (via Bleeping Computer)

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